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Three Gallup studies shed light on when and why AI is being used at work — and how employees and customers really feel about it.
“Voice of the customer” applications — parsing, interpreting, and responding to customer input — are particularly promising.
Thomas H. Davenport, Jim Sterne and Michael E. Thompson
Advice backed by three decades of research into thousands of team conflicts around the world.
Randall S. Peterson, Priti Pradhan Shah, Amanda J. Ferguson and Stephen L. Jones
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Michael Mankins and Patrick Litre
Peter Cappelli and Ranya Nehmeh
Robin Abrahams and Boris Groysberg
A roundup of Harvard Business Review’s most popular ideas and advice.
Resources, practical advice, and personal stories to lift you up and move you forward.
Career and life advice for young professionals.